Contact Information

Contact Information By Island
Please allow us to assist you with any questions or concerns you may have by contacting any of our Kōkua locations below. For further assistance please contact our toll free number: 1-800-842-4682, then x48080.

 

Contact information for the Parents' Financial Statement (PFS):

School & Student Services (SSS)
 
Hours: Monday - Friday: 9:00 am - 11:00 pm EST, Saturday: 9:00 am - 8:00 pm EST
 
  • Call SSS customer service toll free at (800) 344-8328
  • email questions regarding SSS to sss@nais.org
  • Mailing addresses are as follows:

For regular mail:

For overnight mail:

SSS By NAIS
P.O. Box 449
Randolph, MA 02368
 
SSS By NAIS
Application Processing Center
437 Turnpike Street
Canton, MA 02021

 

Contact information for CollegeBoard/Profile:

 

PROFILE customer service hours:  Monday - Friday: 8:00 am - 10:00 pm EST

  • Call PROFILE customer service at (305) 829-9793
  • Email questions about PROFILE to help@cssprofile.org

 

College Board's Institutional Documentation Service (IDOC)

  • Call CollegeBoard IDOC at (305) 420-3688
  • Mailing Address as follows:
CollegeBoard IDOC
P.O. Box 4017
Mount Vernon, IL 62864

 

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